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Privacy Policy
The United Reformed Church Communications & Editorial
Committee (trading as the URC Bookshop and URC Books online) is committed
to protecting your privacy and the overall integrity of the internet.
To that end, we are disclosing here any issues related to privacy in the
collection by ourselves of personally identifiable information from users
of http://books.urc2.org.uk.
This Policy has been developed to comply with the
Data Protection Act 1998 and follows good practice guidelines from the
Direct Marketing Association. It is updated, without notification, following
advice published from time to time by the Information Commissioner. We
are not responsible for the content or the privacy policies of websites
to which http://books.urc2.org.uk and www.urc.org.uk may link.
Please read on for more details about our privacy policy.
The summary
Information you provide to the United Reformed Church Communications &
Editorial Committee (trading as the URC Bookshop and URC Books online)
is not provided or sold to any third parties.
Information you provide on the website is used only for the purpose of
tracking & processing your order, replying to your enquiry or in future
sending our email newsletters.
Any future email newsletter will always include a simple unsubscribe mechanism.
Controllers of personal information
Any personal information provided or to be gathered by the URC Bookshop
and URC Books online is controlled primarily by the Communications &
Editorial Committee, Church House, 86 Tavistock Place, London WC1H 9RT
United Kingdom.
What information do we collect?
We collect information via our billing & delivery pages and our enquiry
forms.
We require customers to provide us with a name, billing address, email
address and telephone number. A secondary delivery name & address
may also be provided but this is not mandatory. We also record the details
of your order but please note that your credit card details are not recorded.
All credit card payments are handled by Worldpay (www.worldpay.com) part
of the Royal Bank of Scotland Group. At no time does the United Reformed
Church see your credit card details.
We use cookies for the purposes of collecting statistics on site visitors
and determining the level of repeat visitors. These help us develop the
design and layout of the web site. These cookies are not personally identifiable
- see further details below.
Cookies are also used in the order process: A session-based cookie is
used for the basket products this is deleted when you close your browser.
What do we do with the information collected?
The information we collect allows us to process your order and send it
to you. It also provides us with your contact details, should there be
a problem with the order and we need to contact you.
We may perform statistical analyses of enquiries submitted via the website.
This information is not disclosed to any third parties.
In addition, if you choose to receive any future email newsletters or
if you send us an enquiry, your information will be held in order to respond
to you. Any future email newsletter will always include a simple unsubscribe
mechanism.
Do we share the information we collect?
The United Reformed Church Communications & Editorial Committee (trading
as the URC Bookshop and URC Books online) does not sell, trade or rent
your personal information to others. The URC Books Online does not provide
aggregate statistics about our customers, sales, traffic patterns and
related site information to third-party vendors.
We will provide subscribers with a summary of all personal information
that we process on them upon request. We will charge £10 for such
requests. To make such a request, send an email to bookshop@urc.org.uk
and include the email address that you registered with along with your
organisation name. Personal information will be provided within 28 days.
What about ‘cookies’?
A cookie is a small file created by a website and then stored on your
computer. Most web browsers automatically accept cookies, but you can
control if and when you allow cookies to be stored on your machine, and
can view or delete any cookies stored.
This website does use cookies.
Cookies make it possible for us to better collect statistical information
on visitors to our site, and in particular identify repeat visitors. This
statistical information informs our content development and marketing
of the site.
Cookies stored on your computer also create a temporary record of the
products in your basket before you place your order. These cookies expire
when you shut down your web browser at the end of the session.
The cookies we create contain no personal details, only a unique identifying
code that allows our system to identify repeat visitors to our system.
We store this identifying cookie in addition to your computer or network’s
IP address; the date and time you visited; the page you visited and if
available the previous site or page that linked you to this page (for
example a search engine).
We cannot identify other websites you visit or what pages on those sites
you visit other than that mentioned above. We cannot read personal information
from your computer, or read information created in cookies from other
websites. We cannot identify who each website visitor is, or gain any
private information on each visitor.
If you would like to know more about cookies, or would like to disable
cookies in your browser settings (i.e. refuse cookies) please visit www.aboutcookies.org
How do we protect and store your information?
As required by the UK Data Protection Legislation, we follow strict security
procedures in the storage and disclosure of information which you have
given us, to prevent unauthorised access. Our security procedures mean
that we may occasionally request proof of identity before we are able
to disclose sensitive information to you.
Information is stored securely on the servers of our web design partner,
Donhost (www.donhost.net). Their servers are protected by a central firewall
and back-up firewall which monitor activity and hostile attacks. Their
premises are monitored by CCTV and a monitored alarm which is linked directly
to the Police. All credit and debit cards payments are handled by Worldpay
(www.worldpay.co.uk), Worldpay is part of the Royal Bank of Scotland group.
The United Reformed Church never sees your credit card details.
In summary
We are committed to protecting your privacy. We use the information we
collect on the site to enhance your overall customer experience of Church
House Bookshop and/or Church House Publishing. We do not sell, trade or
rent your personal information to others.
Your consent
By using our website, you consent to the collection and use of this information
by the United Reformed Church Communications & Editorial Committee
(trading as the URC Bookshop and URC Books online). If we decide to change
our privacy policy, we will post those changes on this page so that you
are always aware of what information we collect, how we use it and under
what circumstances we disclose it.
Contact the URC Bookshop
Tell us what you think
The URC Bookshop welcomes your questions and comments about privacy. Please
send us an e-mail.
Contact the URC Bookshop or URC Books Online at
Church House
86 Tavistock Place
London
WC1H 9RT
Phone - +44(0)20 7916 8629
Fax - +44(0)20 7916 2021
Email – bookshop@urc.org.uk
Web - http://books.urc2.org.uk
This site was produced for the United Reformed
Church by Barney Lawrence